Archive for the ‘Interactive’ Category

Carolyn

Link Building: The Good, the Bad and the Nasty.

Carolyn Price, September 1st, 2009 at 8:07 am


Carolyn Price is a partner in EngineHounds Search Engine Optimization Company in Fort Myers, Florida. Search Engine Optimization (SEO), is the process of making your Web site content 100% recognizable to Google and Yahoo so they can deliver it to potential Web visitors. www.EngineHounds.com

If you own a Web site, chances are someone’s told you that in order to get your site to the first page of Google’s search results, you have to do ‘link building’.

Very briefly, link building means getting a bunch of other Web pages to link to your Web pages. Search engines consider each one of these inbound links a vote of confidence in your Web site—if people like it so much they want to link to it, it must be good—and they reward you by giving your Web site better positions in the results page.

But there are good links and bad links. And all too often the people who try and sell you link building services are selling you useless links.

A Good Link

It’s a more complex topic than one can cover in a short blog, but generally speaking a good link is one that comes from a site that has subject matter related to your site; links to a relevant page within your site—not just the home page; and contains linked keywords as opposed to ‘click here’, or the name of your Web site.

e.g. ‘We love these stunning bridal accessories’ is better than ‘Click here for stunning bridal accessories’ or www.BebesBridal.com.

A Bad Link

A bad link is one that has no value as far as being a vote for your Web site is concerned, or appears on a page that has no Page Rank. It won’t do any harm, but if you’ve paid someone to do link building for you, you want them to knuckle down and get valid, authentic links that are useful to people who encounter them online.

A Nasty Link

Link building gets into scary territory when it goes from being simply harmless to being downright deceptive. I recently encountered a ‘top’ link building company that assured clients ‘great positions for at least ten of their keywords’, with maintenance payments required on a monthly basis. If the client were to discontinue the monthly payments—and here’s the nasty part—they would immediately lose their top positions.

Red flag. Authentic, widespread links don’t just disappear. This tells me one thing: the links they are getting for their clients are all smoke and mirrors. And threatening a client with an instant dive in rankings if payment should stop? That sounds more like blackmail than business.

It’s not always easy to tell what you’re getting when someone tells you they’ll ‘do link building’ for you, but here’s a list of red flags to look out for:

• They offer to submit your site to thousands of top directories.
There are not thousands of directories worth being in.

• They say they’ll get you thousands of links really fast.
They’re submitting your site to thousands of directories.

• They charge a few hundred dollars.
Real link building is time consuming and seldom cheap.

• They tell you your links will ‘go away’ when you stop paying.
Links worth their salt don’t go anywhere in a hurry.

• They tell you they’ll create blogs just for your link placement.
Of course they will—blogs that have no purpose other than being a vehicle for your link.

• They claim to have software that automates the link building process.
Like quality search engine optimization, there is no automated process that can compete with a well thought out strategy.

• They contact you via email or the form on your Web site to sell you a link building program.
Good link building companies are not doing this.

• They offer to write excellent descriptions, articles, or blogs for you, but the grammar and spelling on their own Web site is seriously funky.
‘Nuff said.

• Their link building consists of posting comments in ‘dofollow’ blogs.
This is a fast and effective way of tunneling directly into your wallet and systematically removing your dollars one at a time.

If you’re considering a link building campaign to help boost your Web site’s presence on the Internet, do your homework first, and don’t sign up for a service impulsively. And if you need direction—we’d be happy to help.

Drive

Get Proactive with Social Media

Cliff Manspeaker Jr, March 19th, 2009 at 11:53 am


I’m sure most people now know of the different types of social media being used today online from Facebook to Twitter. Its reach is stretching further and becoming more commonplace than just teenagers staying connected with each other. Businesses are now using social media to expand their customer base, provide perks and information to their existing customers and overall develop more of a relationship using these means.

I think the more ‘channels’ businesses can provide to their customers the better, especially when it comes to customer service. I’m going to use a recent situation I experienced with my cable company as an example of how social media could be proactive and handle the issues.

Our cable TV service went out one afternoon and stayed out for hours. I attempted to call the company to get service and the phone just rang and rang. I then decided to go to their website to contact support and the site would not come up. Eventually their site did load up after several minutes but no information on the situation and worked way to slow to actually use it. So now what? I ended up doing a search on twitter and google and eventually found some posts from a blogger at the local newspaper who had a full account on the issue. Apparently there was a system wide outage that affected a large number of customers so everyone was trying to call/visit their website for more information which brought the cable company’s customer service department to a halt. The only information I received at that point was using Twitter to follow the updates of this writer and other customers writing in to explain their situations.

Why didn’t the cable company have other means to explain the situation? Will they now have new plans in place? Imagine the same scenario but now the cable company uses Twitter and/or Facebook to write a simple post to explain the situation. Nice little snippets of information that could alleviate a phone call or email request. These social media sites are also hosted elsewhere so you don’t have to worry about it crashing your own server as customers scramble to get information on the situation.

The possibilities are endless out there for businesses to use social media in different ways to keep their customers happy. Content is king on the web and giving your clients the means to get that content is what is ultimately crucial to keep everyone happy. There is the debate in social media that most people don’t care what it is that you are wearing or eating, etc. but I’m sure they would want to know when you are releasing that new product or have an important issue to send out to your customers quickly and easily.

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