MLBlogs

Conan discusses. Dennis Miller rants. MLB blogs. Check here often to find out what’s making us crazy, happy, wondrous, or even a fan. We’ll share insights, opinions, news and successes and invite you to as well. If you make us laugh, think or reflect, we’ll use it!

tbrown

Lasting Impressions.

Terri Brown, July 8th, 2009 at 12:43 pm

nutty_poster_blog4Great work stands the test of time — and the test of target audiences. MLB Creative was awarded the top ADDY prizes for print, radio, online and creativity. While these awards are great, what we prize even more are results.

It’s great to hear that Annie with TooJay’s Gourmet Deli was besieged with coupons from their eblasts. We’re honored that Orlando Ballet Artistic Director and dance legend, Bruce Marks, thought the Nutcracker Direct Campaign was the best he’s seen. We love it when drivers are singing along in their cars to the McDonald’s Snack Wrap Rap.

Reaching the right audience, in the media they are most influenced by, with a creative message that tickles their funny bone or resonates with emotion, is the key to making the right impressions that build brand relationships.

It’s not enough to buy an ad or book a spot or send a lackluster email. Invite your audience to become involved with exceptional creative. Make them want more. Only then will you get results — and maybe win some awards!

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Watagua Group

To Tweet or not to Tweet.

Watagua Group, May 12th, 2009 at 12:30 pm

picture-22Twitter is a micro “blogging” site that allows users to discuss topics with a 140 character max.  Tweets are no longer just “what are you doing.”  News, gossip, sports and entertainment get updated constantly, and followers now have a way to receive all the information they are interested in on one site.  And those who “tweet” are not teens!  The average users are males between the ages of 35 and 44, who have stable careers and live in big-city metro areas like Los Angeles, Philadelphia and New York.

A user’s Twitter homepage is like a Yahoo! homepage of their favorite topics.  When you log in to your account, you see updates from people, brands and topics you’re interested in.  Think about your homepage on the internet.  When you connect and are directed to your homepage, like Yahoo, you get the latest updates in several categories from sports, entertainment, news and more.  But when you log into your homepage on Twitter, you get updates from specifics – Orlando Magic, Oprah, CNN.  Maybe you are only interested in SEC football, so instead of seeing general sports updates on your Yahoo! page, you follow SEC Sports on Twitter and only see updates regarding the SEC when you log into your homepage.
Since Twitter is a way to relay information to followers, it is particularly beneficial to company branding.  Let your fans and followers know about the latest product you are working on or the new remolding your chain is undergoing.  Offer followers “Twitter-only” specials and discounts to encourage them to follow you.  Do a quick search for your resort, such as The Breakers in Palm Beach, and see who is tweeting about staying at the resort right now.  Follow those people and send them a direct message offering them a discount for a spa service during their current visit.

breakers-palm-beach

Many companies are afraid of having their brand out on social networking sites because they are worried a disgruntled customer will try and ruin their reputation.  It’s quite the opposite, though.  If someone was upset with a service they received, they might write a letter that would take weeks to get into the right hands of someone who could handle the situation.  In the meantime, they would tell the people they knew about how horrible there service was.  With Twitter, that person could go straight to the site, or their Twitter page, and let them know they were upset, and your company can get back with them instantly and try to work out a solution.  Then everyone who follows you sees that you care enough about every customer to reach out and help them in a reasonable and timely manner.

Twitter is also a great way to get customers involved in your brand, not just by liking and using your product.  Customers can feel appreciated and connected to the brand.  Whole Foods is a perfect example.  If you’re looking for lavender essence for a special cake you want to bake, but don’t want to drive all over town to find it, just ask, or @reply, the store.  In a few seconds you can ask Whole Foods if it is a product they carry and where it would be in the store.  They will respond, and quickly!

Twitter has also taken over the entertainment industry.  Nearly every celebrity, athlete, TV Show and production company is on Twitter.  If you’re addicted to watching Gossip Girl, you can follow them on Twitter and tweet about the episode you are watching right now!  Want to know who makes the shoes Blair is wearing?  Send them a message on Twitter and find out.  The Today Show updates their Twitter page often, offering quick updates about a story discussed on the morning show and a link redirecting you to their site to read the full article or watch a clip of the show.  They are able to use Twitter to get more eyeballs on their website.  They can send out quick breaking news updates or just let people know what is coming up on the show in the next hour.  Interested in the new upcoming summer blockbuster?  Follow the movie on Twitter and you’ll likely find trailers and behind the scenes footage as well as updates on how the actors are preparing for the roles.  It’s a great way to create some pre-buzz excitement.

todayshow

Maintaining your company’s Twitter account is much more manageable than you might think.  There are so many applications available to make organizing and updating quick and easy.  Successful accounts should be updated regularly.  If you don’t feel like logging on daily to tweet, use TweetLater to set up a series of tweets that can go out at specific times.  Have all of your direct messages or @replies sent to one place so you don’t miss anyone’s questions or comments using Tweetr.  It also allows you to cross-post updates throughout several social networking sites at once.  Find people near your location with NearbyTweets and see who is tweeting about you with Tweetbeep.  Run a promotion with a direct link to your site and use TweetBurner to track how many people click through.  It’s not necessary to stay on Twitter all day in order to manage and maintain a successful account.

Overall, Twitter is a fun and easy way for customers to keep up with their favorite brands and a way for brands to keep their customers informed.  Twitter allows brands to engage customers instead of just one-way communication like traditional advertising.  It’s not intrusive since followers decide who they want to pay attention to.  You just have to make sure you have something interesting to say!

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Carolyn

So Your Web Site’s Looking Great. But what does it look like to Google?

Carolyn Price, April 30th, 2009 at 7:02 am

Carolyn Price is a partner in EngineHounds Search Engine Optimization Company in Fort Myers, Florida. Search Engine Optimization (SEO), is the process of making your Web site content 100% recognizable to Google and Yahoo so they can deliver it to potential Web visitors.

More and more, companies rely heavily on something quite intangible for their survival—the Internet.

And I do mean survival.

Twelve months ago, one of my clients was lured away from his Web developer by the offer of cheaper services. Unfortunately, he didn’t signal his intentions to me as his optimization consultant, and during the transfer his new developer deleted important code resulting in a catastrophic loss of Web traffic. Today his company is barely hanging on by its teeth.

After more than a decade of widespread commercial use, the Internet is still an uncomfortable place for many organizations depending on it for growth and sales. It’s enthusiastically embraced, yet frequently misunderstood. Companies wanting to remain competitive understand that adding a Web site to their marketing activities is no longer up for debate, but for too many, their Web site is an enigma. As a search engine optimization specialist, I see the evidence of this on a regular basis. Organizations consult EngineHounds about optimizing their Web site so that ‘people can find it on Google.’ But what we frequently discover is that, to Google, their site may as well be invisible.

What does that mean?

It means that their drop-dead-gorgeous, expensive, painstaking months-in-development Web site looks like nothing more than a white spot on a snowman to the search engines. It’s perfectly possible that two Web sites which look identical to the human eye can appear not even vaguely similar when viewed by Google. Depending on how they were developed, Google might see one as a truckload of juicy information and the other as a blank page. And Google needs the juicy information in order to deliver Web pages appropriately to Web searchers.

So, what does Google see when it looks at your Web site?

It’s easy enough to find out. Give your Web site a quick run through a search engine simulator.

Here’s a great simulator: http://totheweb.com/tools/spider-test/index.php

Simply type in your URL (www.yoursite.com) as directed, click Run the Simulator, wait a few seconds, then scroll down to see what Google sees when it looks at your site. Notice that your graphics don’t show up. That’s because Google doesn’t ‘see’ graphics, it uses your text to identify your content.

Pay particular attention to what shows up next to these three important areas:

Title, Text, and Links.

Is the space to the right of them blank, or is it populated with descriptive text that tells Google what your site is about? If any one of those areas is blank or contains little more than your company name, then your Web site could be in dire straits.

Look at how Google sees an ideal Web site

Run National Geographic’s URL through the simulator (www.nationalgeographic.com) and see how it compares to yours. Their site’s home page is well populated with text. It has descriptive words in the title and the page text, and it has links that guide Google to all the other pages of the site. These are components that Google needs in order to navigate your site, identify the content of all your Web pages, and show them to your potential customers.

What if your page comes up empty?

If the simulator view of your site is missing a lot of the information that appears to be present on your home page, it’s possible that your site has been developed in a way that is not search engine friendly:

  • It may be built in frames
  • It may have a splash page, or entry page, with very little text on it
  • It may have been built in Flash
  • It may be made out of sliced up graphics – even though it appears to have text on it.

Recovering from an invisible site

If the simulator indicates you have a problem, you must address it. It may mean a quick fix, or it may mean your Web developer must rebuild your Web site in collaboration with a search engine consultant. And if that makes you cringe, think about it like this: there’s a damn good chance that the cost of redeveloping your site using a search engine friendly method is lower than the price you’ll pay in the long term for a site that potential customers never find.

So, look at your Web site like a search engine does. It could be the best thing you do today.

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MLB Creative

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